We are seeking an enthusiastic customer service professional to join our team.
Key Responsibilities
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
Requirements
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
* Excellent communication skills & the ability to articulate financial terms in a clear way
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* A genuine interest in building a career and improving the financial wellbeing and lives of our customers
About the Role
This is an exciting opportunity to deliver a seamless banking experience to our customers. You will positively impact our customers' lives and be there for them when they need us.
You'll have the chance to work with market-leading products, services and technology, and contribute to making informed financial decisions to achieve customers' goals.