Job Overview
We are EIL Global, a company providing managed IT services in the Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for a Service Desk L1 professional to assist our clients on a full‐time remote project based in the Philippines.
Work Timings & Location
Work Timings: 8:00 AM – 6:00 PM PHT (Philippine time)
Location: Remote
Job Description
Responsibilities include supporting clients via remote channels, diagnosing and troubleshooting hardware, software, and operating system issues, and performing installation & uninstallation of applications.
Technical Skills
* 3–4 years of experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues without violating hardware warranty or compliance requirements.
* Strong knowledge of PC hardware setup and configuration.
* Hands‐on experience with desk‐side support, PC break/fix, and administration of Windows O/S and macOS.
* Basic knowledge of Active Directory, Messaging, User Profile Administration, Remote Troubleshooting, Installation & Uninstallation of applications.
* Prior experience as a Technical Support Executive / System or Network Administrator in large and complex environments.
* Solid understanding of Windows 10/7 operating systems.
* Skilled in troubleshooting Outlook (permissions, calendar sharing, delegation) and working with Windows laptops, MacBooks, desktops, MFDs, mobile devices, and tablets.
* Experience troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint).
* Familiar with ticketing tools (ServiceNow, Remedy, etc.).
* MCP and ITIL certifications desirable but not mandatory.
Non‐Technical Skills
* Strong customer management and communication skills (oral & written).
* Ability to work with stakeholders at different levels.
* Self‐driven, result‐oriented, and passionate about IT support.
* Knowledge of local languages is an advantage.
* Proficiency in Mandarin / Korean / Japanese is a strong plus.
* Experience studying or working in South Korea is desirable.
* Good reading and writing skills in English.
To Apply
Kindly share your updated CV along with the following details:
* Full name, contact information, and relevant experience.
* Any certifications or qualifications that support your application.
* Availability to start and expected salary (optional).
Thank you for your interest.
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