About EDU
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.
About the Role
The Admissions Advisor is the essential gateway for domestic students, transforming the complexity of enrollment into a smooth and welcoming experience. This role goes far beyond simple paperwork; it is about expertly navigating the administrative journey, from meticulously assessing entry criteria and verifying documents to managing the crucial details of FEE-HELP and official offer letters. By serving as the architect of a student's first official step into EDU, this position ensures that every application is handled with precision and care.
Collaboration and quality are at the heart of this role. By working hand-in-hand with Course Advisors, the Admissions Advisor guarantees that every future student receives a gold-standard introduction to the institution. Through rigorous quality assurance and a commitment to exceptional service, they turn a series of administrative tasks into a seamless, supportive transition that empowers students to begin their academic journey with confidence.
Key Responsibilities:
* Assess enrolment applications, including ensuring completeness, requisite evidentiary documentation has been provided and is valid/genuine to determine satisfaction of entry requirements specific to the application.
* Issue conditional and unconditional Letters of Offer from the student management system ensuring agreed turnaround timelines are met.
* Conduct and/or arrange interviews with applicants, either in person or via Zoom/Microsoft Teams, as required to assess their eligibility for admission.
* Follow up unconverted Letters of Offer with Course Advisors and students, when required.
* Communicate with prospective and confirmed new students ahead of their course commencement.
* Maintain accurate records in the student management system and CRM ensuring recording/logging of student assessment notes other relevant application information and diary notes.
* Respond to and process student enquiries regarding change of enrolment, course withdrawals, recognition of prior learning, enrolment documentation, special considerations, etc in both the student management system
* Ensure admissions tasks are carried out accurately and in a timely manner in accordance with EDU service standards
* As required, provide input to the Marketing team in the development of new marketing collateral.
* Support the Marketing team in ensuring that agent and student information is accurate and remains up to date.
* Ensure future students have a high-quality experience in dealing with EDU. Regularly seek feedback on customer satisfaction level
* Develop strong internal and external stakeholder relationships.
* Seek regular feedback on the performance of the domestic student admissions function to inform continuous improvement of admissions processes and operations
Education, experience & skills
* Completion of a Diploma qualification or higher preferred
* At least two years of experience in a similar role
* Expert understanding and working knowledge of the relevant legislation and regulation concerning domestic student recruitment and Higher Education Standards
* Experience working with Student Management System software (Wisenet preferred), and CRM software (HubSpot preferred)
* Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasks
* Ability to deliver exceptional customer service experience
* Demonstrated capacity for identification and analysis of issues, innovative problem solving and improvement of administrative systems and procedures.
* Highly developed interpersonal skills
* Excellent numeracy, oral and written communication skills
* Ability to work both independently and collaboratively and to lead by example
* Demonstrated commitment to compliance and quality assurance
* Proactive work habits with a demonstrated eye for detail
* Excellent IT literacy, particularly in Microsoft Office applications
* Experience with student management software and customer service software
* Proven ability to manage projects and to establish and work within strict timelines.
* Willingness to adapt to change and participate in continuous improvement initiatives
Why Join us?
A supportive team - When you work with us, you're not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.
Career progression - Here, you'll find an environment where your ideas matter, your growth is prioritized, and you're empowered to do your best work—because when we succeed, we do it together
A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast?
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.
Next Steps
Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.
We look forward to receiving your application and potentially welcoming you to our team