* Shape the future | NSW Passenger Rail Operations
* Opportunity to lead and drive excellence
* Permanent Full-Time role, located in Sydenham
* About the Project:
* UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our Regional Rail project teams. This role will be located at our Sydenham Maintenance Facility.
Please note: This is a standard Monday to Friday roster and you are required to work 38 hours per week.
About Your Role
As the Service Delivery Manager, you will support key operational activities and play a vital role in delivering world‑class fleet maintenance and management. Your leadership and expertise will directly contribute to the success of the Regional Rail Project while driving outcomes in safety, customer satisfaction, and environmental compliance.
Reporting to the Transition Manager, your key responsibilities will include:
* Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards.
* Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements.
* Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan.
* Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
* Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
* Performance Monitoring: Review achieved KPIs against pre‑determined performance indicators. Implement changes as required to deal with contract/project variations, non‑conformities, budget changes, and customer requirements.
Qualifications
* Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety‑critical environment
* Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
* Outstanding ability to communicate effectively with all levels of management and staff (verbal and written).
* Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels.
* Excellent analytical and conceptual skills with the ability to present information effectively to support decision‑making.
* Exceptional organizational and planning skills with the ability to prioritize multiple tasks to achieve objectives within the agreed time frame.
Benefits
* Diverse opportunities to grow, back yourself and achieve
* Ongoing training for career progression
* Excellent remuneration package & benefits
* Salary Continuance, Employee Assistance Program & AIA Vitality Wellness Program
* Discounts on private health insurance, vehicles, travel and more
Please note: Internal candidates are strongly encouraged to apply. As part of the recruitment process, it is mandatory that you notify your current Manager regarding your application for this role. This ensures transparency and adherence to internal recruitment policies.
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