* Make a real impact by coordinating services, supporting staff, and ensuring clients receive exceptional care.
* $ 40.50 per hour + generous salary packaging to boost take-home pay (Full-time)
* Ongoing Training and Professional Development opportunities
CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.
About the Role:
As a Service Coordinator within the Individual Support Team, you'll play a vital role in ensuring high-quality services are delivered to clients across CatholicCare Central Queensland.
You will be responsible for:
* Building, reviewing, and maintaining effective service schedules in line with legislation, organisational standards and client needs
* Acting as the primary contact officer for an allocated cluster of clients
* Providing responsive line management to Support Workers, including performance management, competency completion and training oversight
* Ensuring clear communication between Support Workers, the Individual Support Team Leader and the wider organisation
* Delivering exceptional, customer-centred service in a prompt and professional manner
* Participating in a shared on-call roster to ensure scheduling coverage
What we are looking for:
* A relevant qualification or alternatively extensive experience in the aged care or community care sector
* Demonstrated experience managing teams
* Previous scheduling experience (desired); and
* Current C or CA class driver's license (QLD)
Core Competencies:
* Strong communication skills, both verbal and written
* Ability to work in a high pressure, fast paced work environment
* Sound computer skills including proficiency in the MS Office Suite and corporate systems
* High level of problem solving skills
* Demonstrated substantial level of customer service proficiency
* Demonstrated high level of experience in conflict resolution and the ability to navigate difficult conversations.
The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.
All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.
What to Do Next
To apply for this position, please submit the following documents:
* Your current resume
* A cover letter clearly addressing the key aspects and requirements of the role
Applications will be assessed as they are received, and shortlisting may occur throughout the advertising period.
Apply today for a career that changes lives