Join to apply for the Assistant IT Technician role at Urbis
Note: This position is a fixed term contract starting from February 9th and ending in December 2026.
About Us
Urbis is more than just a consultancy. We are a multidisciplinary urban consultancy, inspiring and creating solutions for our ever-changing world. We empower our brightest minds with opportunities to push boundaries, collaborate and deliver exceptional, creative solutions for our clients and each other.
We pride ourselves on empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and create positive impact, while gaining industry experience and broad exposure to the most exciting work.
The Opportunity & How You Will Make An Impact
As an Assistant IT Support Technician every day is different You will provide high-quality first and second-level technical support for all Urbis and Cistri staff. Your work will enable other IT Support Technicians in Sydney, Melbourne, Brisbane and Perth to complete specialised IT projects by responding to IT support requests from all offices. A key element of the role is to also provide direct support to the Sydney office for instances where physical support is required relating to desk hardware and meeting room infrastructure.
* Monitoring and responding quickly to ticket requests received through the Technology Service Desk along with escalating issues as needed
* Assisting with onboarding and off boarding of colleagues which includes managing setup and deployment for new employees using standard hardware, images and software
* Assisting in system upgrades, installing, integrating, customising, configuring and testing new systems and hardware, and resolving configuration conflicts and errors
* Assist with investigating, analysing, and resolving hardware problems, liaising with external vendors as needed
* Contributing in the creation and maintenance of documentation, which has technical information such as the development and maintenance installation and configuration, and colleague procedures and instructions
About You
We look for talented people who are purpose-driven and thrive in high-performing, inclusive and collaborative environments. You'll work across teams to bring out the best in others whilst bringing new thinking and energy.
We Know Everyone Is Different
* A qualification in Information Technology (or equivalent industry certification) in progress along with experience working in an Office 365 environment enhancing collaboration and productivity using these tools
* Demonstrates strong technical skills in the following areas but not limited to; Microsoft desktop and Office 365 cloud technologies, desktop software installation and troubleshooting, mobile device configuration, web/SharePoint basic development or administration, audio visual technologies, reporting plus other cloud based technologies, software and applications as required
* Demonstrates strong understanding and application of key technology 'best practice frameworks and principles' in relation to Change, Problem and Incident Management
* A collaborative mindset, to bring out the best in yourself and others while bringing new thinking to Urbis and our clients
* Passion for purpose-led work, and driving a positive legacy for our communities, clients and yourself
* Authenticity to foster respect, trust and advocacy in all your work interactions
* Confidence and decisiveness to drive high performance for yourself, others and our clients
* Innovation and creativity when solving complex problems
* A digitally curious mindset, that is keen to explore how technology can contribute to our experience and efficiency
Why Urbis?
We are passionate about purpose with impact. You'll join an organisation united by a shared goal: shaping cities and communities for a better future. Your work will help create a positive legacy through innovative and meaningful contributions. You're encouraged to bring your ideas, be bold and contribute to an environment built on connection, flexibility and authenticity.
We invest in your growth, with inspirational leadership experiences, structured development pathways and the freedom to lead your own way. We empower you to shape your career and your impact.
We believe in flexible benefits, performance-driven rewards and experiences that support you both professionally and personally—because what matters to you matters to us.
Sound interesting?
If we sound like a great fit for you, and you are ready to make an impact, we'd love to hear from you.
Click on 'Apply' for this job. You can also confidentially connect with us via
Recruitment Agencies
We have a preferred supplier agreement in place. We don't accept resumes outside of these arrangements. Should we receive a resume from you related to this role, an introduction fee will not apply.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Business Consulting and Services
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