Commercial Collections Officer – Credit & Risk
Sydney | Full-Time | Commercial Asset Finance
Are you an experienced Commercial Collections Officer ready to take ownership of complex commercial accounts and drive real recovery outcomes? We're looking for a confident, commercially minded collections professional to join our high-performing Credit & Risk team in Sydney.
This is not an entry-level position. You'll bring proven experience in commercial collections, a solid understanding of litigation and recovery processes, and the ability to manage vendor relationships while protecting business performance.
About the Role
As a Commercial Collections Officer, your focus will be recovering overdue commercial financial contracts and minimising loss to the business. You'll manage a dedicated vendor portfolio, negotiate payment solutions, and oversee recovery strategies from early arrears through to legal action where required.
Working in a fast-paced, results-driven environment, you'll take end-to-end ownership of your accounts while ensuring compliance with regulatory and internal policy requirements.
Key Responsibilities
* Manage account-level relationships with specific vendors
* Oversee portfolio arrears management and delinquent accounts
* Identify causes of arrears and negotiate appropriate resolutions
* Case manage complex and extended default situations
* Reconcile client accounts and resolve discrepancies
* Lodge default listings with Equifax
* Recommend and manage legal recovery action where necessary
* Arrange repossession of financed assets
* Work with third-party collection agencies and external solicitors
* Conduct skip tracing and asset investigations
* Handle disputes effectively and professionally
* Ensure all activities meet compliance and regulatory standards
About You
You're customer-focused but commercially astute. You understand the importance of balancing strong relationship management with firm recovery action. You're comfortable managing difficult conversations and making sound decisions in complex situations.
Experience & Knowledge
* Minimum 2+ years' experience in a commercial collections environment
* Knowledge of the Australian commercial asset finance industry
* Understanding of litigation and loss recovery processes
* Experience working with external solicitors and recovery agents
Skills
* Strong verbal and written communication skills
* Proven negotiation and dispute resolution capability
* High attention to detail and data accuracy
* Ability to work autonomously and as part of a team
* Proactive, resilient, and solutions-focused
* Proficient in MS Excel, Word, and Outlook
Why Join?You'll be part of a lean, high-achieving Credit & Risk team where accountability, initiative, and performance are valued.
Apply now or email me at
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.