WHO WE ARE
We are JD Sports, the 'Undisputed King of Trainers', a global Sports Fashion brand known for our exceptional footwear and apparel.
Founded in 1981 in Greater Manchester, UK, we have achieved remarkable growth through rapid global expansion, becoming the leading global sports fashion retailer with over 3,400 stores worldwide.
We strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
In 2017, we first launched within the Australian market and have since expanded to 60+ stores across all Australian states and New Zealand, with plans for continued future growth.
Our mission is to offer unparalleled service and style to all our consumers.
THE ROLE
As a 3IC at JD Sports, you will be a key member of the store leadership team, working together to deliver great customer and employee experiences.
You will be a true sales leader, leading by example with passion and purpose. Your team will draw inspiration and motivation from your energy as you coach them to deliver great in-store experiences.
The 3IC contributes directly to the store's success, assisting in achieving daily store and business goals, including coaching your team to hit all sales targets.
Your individual contribution and performance set the stage for excellence, while your management of daily store operations ensures that we consistently uphold our company's standards.
RESPONSIBILITIES:
- Model great customer service, every customer, every time
- Visibly drive service outcomes by coaching team to deliver exceptional service and a 'service over task' mentality
- Support the Store Manager and Assistant Store Manager to drive sales and KPI performance
- Utilize financial reporting to identify trade trends and opportunities and implement action plans
- Assist the Management Team to complete weekly visual merchandising direction & promotional launches
- Assist in recruiting, inducting and developing team members
- Uphold company retail standards and deliver visual excellence
- Work with BOH team to ensure product availability and operational excellence
WHAT WE'RE LOOKING FOR
- Experience in a customer-facing service role
- Previous retail experience in a key holder or entry level leadership role
- Results driven, with a demonstrated experience in leading teams to successfully deliver results and KPIs
- A positive attitude, enabling you to motivate others and maintain a high-performing team culture.
- Collaborator with strong communication skills
- Passionate to learn with a growth mindset
- Loves sports fashion brands and is enthusiastic about sharing knowledge with customers to build brand loyalty
- Ability to work efficiently in a fast-paced team environment
BENEFITS
- Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
- Training and development opportunities to kickstart, evolve and shape your career
- Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
- Access to attractive staff discount, which can also be used for friends and family
- Access to Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated.