Job Summary:
We are seeking an experienced IT professional to provide technical support to end-users and clients.
Key Responsibilities:
* Respond promptly and professionally to service desk requests via multiple channels.
* Diagnose, troubleshoot, and resolve technical issues related to hardware, software, network, and other technical areas.
* Accurately document all user interactions, solutions, and outcomes within the ticketing system.
* Escalate complex issues to specialized teams in accordance with established protocols.
Working Conditions:
This is a permanent, full-time position based at our primary location.
Technical Expertise:
* Strong knowledge of network, hardware, and software troubleshooting techniques.
* Experience in remote support tools and platforms.
* Proficiency with ITSM ticketing systems (Manage Engine) and related technologies.
Benefits:
This role offers a range of benefits, including opportunities for career growth and development, a collaborative work environment, and a competitive compensation package.