Job Overview
We seek an experienced IT professional to provide operational support across various infrastructure platforms.
Key Responsibilities:
1. Switching and Wireless Support
2. Provide operational support for HPE Aruba switching and wireless stacks, including switch and access point provisioning and troubleshooting.
3. Fortinet Firewalls and SD-WAN Configuration
4. Assist with Fortinet firewalls and SD-WAN configuration and support tasks.
5. Backup System Maintenance
6. Maintain and support enterprise backup systems (e.g., NetBackup, Commvault) and associated processes.
7. DNS and Domain Registration
8. Provide DNS and domain registration support (AWS Route 53).
9. AWS EC2 Platform Operations
10. Support general AWS EC2 platform operations.
11. Microsoft Intune and Windows Update
12. Package and test applications within Microsoft Intune; assist in Windows update and secure baseline deployments.
13. Microsoft Exchange Administration
14. Support basic Microsoft Exchange administration (on-prem and online).
15. Site Onboarding and Technology Services
16. Provide general infrastructure support for onboarding new sites and technology services.
17. Process Knowledge and SOPs
18. Maintain SOPs, documentation, and process knowledge across supported platforms.
19. Vendor Engagement and Incident Response
20. Engage with vendors and partners on BAU issues and escalated technical incidents.
21. Audit and Compliance Support
22. Assist in responses for audits, compliance checks, and licensing reviews.