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Join a fast-paced, supportive team setting within a well-established national manufacturing and packaging business. This is an exciting opportunity for a customer service professional with experience in end-to-end order and case management to join an industry leader and hit the ground running.
About the Role
Reporting to the National Customer Service Manager, you will manage a portfolio of customer accounts, ensuring the timely processing and fulfilment of orders. The environment is fast-moving and collaborative, suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.
Key Responsibilities
- Manage customer orders from entry through to delivery
- Liaise with sales, production, warehouse, and planning teams to meet customer expectations
- Resolve order issues including lead times, product availability, and pricing
- Manage customer queries and requests via CRM (Dynamics 365)
- Maintain accurate customer and material records in SAP and related systems
- Assist with product setup, artwork coordination, and quality case investigations
- Support continuous improvement initiatives and reporting as required
About You
- Experience in a fast-paced customer service role, ideally in manufacturing, supply chain, or logistics
- Strong stakeholder engagement skills, both internal and external
- Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
- High attention to detail and ability to manage competing priorities
- Resilient, solutions-focused, and adaptable to changing business needs
- A genuine team player with a positive and proactive mindset
The Offer
- Revesby location with onsite parking
- Full-time in-office role (WFH options available after 1 month)
- Immediate start with a 3-month contract, with potential for extension or permanency
- Supportive team with structured training and onboarding
How to Apply
If you're looking for your next challenge in a dynamic, hands-on environment, click ‘Apply Now’.
Additional Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Other
- Industries: Staffing and Recruiting
This job is not expired and is actively accepting applications.
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📌 Customer Service Officer
🏢 Sharp & Carter
📍 Sydney