Responsibilities
* Renewal marketing and negotiation
* Claims management, including processing, tracking, recording and ensuring timely settlement of claims
* Maintenance of client relationships
* Assistance with the development of new business
* Coordination of processing instructions for quotations, new business, endorsements, renewals and cancellations
* Proactive planning and preparation for new business, renewals, endorsement, cancellations and lapses
Qualifications
* Completion of Tier 1 or 2 qualification
* Thirst for continual improvement and a desire to learn
* Motivation to contribute directly to the achievement of KPIs impacting client retention, revenue and client satisfaction
* Demonstrated experience as a team player, who is eager to take the initiative to ensure the efficient running and growth of the portfolio
* Superb organisational skills, an eye for detail and excellent communication abilities
Benefits Health and Wellbeing
* Access to EBM's Employee Assistance Program that provides anonymous counselling services to all team members.
* Flexible working arrangements to help you achieve balance between work and personal commitments.
* Access to leave such as 'Me Day', Pet Leave and purchased leave.
* Free annual Flu vaccinations
* Body and Mind Allowance providing financial support towards your chosen fitness and activities.
Social and Community
* EBM recognises the incredible achievements of our team members with a 'Values' award program to celebrate those who stand out for exhibiting our values.
* EBM provides opportunities for you to participate in charity events and programs that support our local communities.
* The EBM Social Club hosts a range of extra fun events throughout the year.
Discounts and Other Benefits
* Our Salary Continuance Cover provides a valuable financial safety net to team members and their families in the event you are unable to work due to illness or injury.
* Discounts on your personal insurances.
* Referral rewards for team members who successfully refer people to roles at EBM.
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