Responsibilities
* Provide technical support and troubleshooting for hardware, software, and network issues.
* Respond to support tickets and inquiries in a timely and qualified manner.
* Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
* Collaborate with a support team to resolve complex issues.
* Assist in maintaining IT documentation and knowledge base articles.
* Participate in projects related to system upgrades, migrations, and deployments.
* Provide training and guidance to end-users on IT-related topics.
Qualifications
* Prior experience is not essential, but is preferred.
* Solid knowledge of Windows and/or Mac operating systems.
* Familiarity with hardware components and troubleshooting techniques.
* Experience with Active Directory, Group Policy, and network protocols is a plus.
* Excellent communication and interpersonal skills.
* Ability to work independently and collaboratively in a fast-paced environment.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Skilled) are a plus.
Benefits
* Opportunity to work in a supportive and collaborative environment.
* Ongoing training and professional development opportunities.
* Competitive salary and benefits package.
* Chance to make a significant impact and contribute to the success of the organization.
* Friendly and inclusive workplace culture.
Job Type: Casual
Pay: $27.50 - $35.00 per hour
Work Location: In person
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