AbbVie is seeking a Head of Business Excellence to lead the transformation of Business Excellence into a commercial growth engine for the Allergan Aesthetics portfolio. You will own the end‐to‐end Business Excellence strategy, spanning sales force effectiveness, strategic analytics, CRM operations, incentive design, and AI‐driven insights while managing a high‐performing team including an offshore Analytics Centre of Excellence. This role is accountable for translating data into clear, commercial insights with measurable business impact, ensuring a strong alignment between strategy and execution across ANZ.
Key Duties and Responsibilities
* Define and lead Business Excellence (BE) strategy aligned to OP and portfolio priorities
* Own performance frameworks across revenue, adoption and repeat
* Deliver performance narratives to leadership
* Translate analytics into strategic insights, next best action and recommendations, embedding advanced insights into decision‐making
* Provide NBA at injector, clinic and territory level
* Drive 'Insight → Action → Impact' framework
* Optimise sales productivity and field execution by leading call planning, targeting, and territory design
* Own target setting methodology to design and optimise Sales Incentive Plan (SIP) aligned to behaviour and growth priorities
* Drive analytics and behaviour outcomes and recommendations to the program
* Manage CRM & Operations, including owning Veeva CRM governance and segmentation
* Lead planning cadence and ensure data integrity
* Manage offshore analytics team and priorities
* Ensure quality, scalability and delivery of recommendations
* Define roadmap for predictive analytics and AI
* Partner with leadership and cross‐functional teams and use data driven insights to influence decisions and drive alignment
* Lead and develop BE team capability and performance
* Identify and implement process improvements to enhance operational efficiency and effectiveness
* Optimize business processes to reduce costs and improve productivity
* Report any adverse event within 24 hours as per Allergan's policies and procedures
* Proactively participate in AbbVie's WHS programs, adhere to policies and always promote a safe work environment
* Adhere to Allergan's / AbbVie's internal codes of conduct and compliance processes
* Other ad hoc duties such as administrative duties, as requested
Qualifications
* Tertiary qualification (preferred finance, data and analytics, business)
* Minimum 5 years SFE or similar experience in healthcare or related industries (Sales/In Field Team Effectiveness including Segmentation and Targeting, Sales Incentive programs, Analytics and Territory Design, CRM optimisation)
* People leadership experience is critical
* Strong analytical skills, proficiency in Excel, PowerPoint, Power BI
* Comprehensive understanding of CRM processes and tools, preferably Veeva
* Excellent presentation skills with confidence presenting to both large and small groups
* Leadership skills/influence with demonstrated ability in coaching and developing others
* Professional written communication skills with attention to detail
* Very structured mindset and systematic process management capability
Flexibility and Availability
In line with Australia's 'Right to Disconnect' legislation, we recognize and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
#J-18808-Ljbffr