About Bank of China
At Bank of China, you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
Job Description
We are seeking a skilled Coordinator, Hospitality to oversee the smooth and efficient operation of hospitality retail outlets at Bank of China. This role focuses on maintaining high service standards, ensuring operational procedures are followed, and delivering an exceptional customer experience.
The Coordinator, Hospitality will play a key role in aligning hospitality retail operations with broader organisational goals and enhancing overall performance.
Key Responsibilities:
* Oversee Day-to-Day Operations: Manage the day-to-day operations of retail outlets, ensuring adherence to established service standards and operational procedures.
* Monitor Retail Performance: Evaluate retail performance, focusing on customer service quality, operational efficiency, and adherence to health and safety regulations.
* Coordinate Suppliers: Coordinate with suppliers and vendors to manage service contracts, resolve operational issues, and ensure timely delivery of products and services.
* Enhance Customer Experience: Develop and implement strategies to enhance the customer experience, drive operational improvements, and support the overall objectives of the venues and catering team.
* Address Customer Concerns: Address and resolve customer concerns and complaints with professionalism and efficiency, ensuring a positive customer experience.
* Maintain Records: Prepare and maintain comprehensive records and reports on retail operations, including performance metrics and customer feedback, to inform decision-making and support operational excellence.
Requirements
* Educational Background: A Degree with substantial subsequent relevant experience; or Extensive experience and management expertise in technical or administrative fields; or An equivalent combination of relevant experience and/or education/training.
* Experience: Experience working collaboratively and effectively with multiple internal and external stakeholders and/or clients from business, government or community sectors and students.
* Skills: Proven experience in retail operations management, preferably within a complex or high-volume environment.
* Understanding: Strong understanding of retail service standards and operational procedures, with a focus on delivering high-quality customer service.
How to Apply
Please submit your updated resume and a short cover letter outlining your skills and experience.