Dispatch Coordinator Role Overview
As a Dispatch Coordinator, you will be responsible for overseeing day-shift operations across both cold store and ambient warehouse environments. This role is a permanent position on Day Shift (6:30 – 3pm).
* Oversee all day-shift operations, including inventory management, workflow coordination, and team leadership.
* Act as the primary escalation point for operational, inventory, and WMS-related issues.
* Monitor workflow, safety, and operational efficiency to achieve optimal performance.
* Maintain inventory accuracy (>99%) and ensure timely outbound and inbound load completion.
* Keep operational records, manning sheets, and shift tracking up to date for seamless handovers.
* Lead, support, and hold team members accountable for performance and compliance.
* Drive process improvements and support automation initiatives across warehouse operations.
You will bring a positive and enthusiastic attitude to the team as well as the drive to build strong relationships with our customers. You can demonstrate:
* Experience in a similar role within warehousing or logistics.
* Strong background in RF scanning warehouse systems and WMS (Paperless, SMILE80, SAP WMS) is preferred.
* Excellent communication, customer service, and team leadership skills.
* Proven ability in operations planning, scheduling, and change management.
* Good working knowledge of MS Office and LMS.
* Organised, responsive, and attentive to detail.
Key Areas of Responsibility