Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing first and second level desktop support, including responding to trouble tickets, visiting user work areas, installing new machines, and moving machines.
This role requires strong analytical and problem-solving skills to provide daily end-user support and administration of user computing resources. You will use your technical expertise to troubleshoot and resolve issues, as well as maintain documentation of the IT environment.
The key responsibilities of this role include:
* Providing technical support troubleshooting, configuring, installing and deploying laptops, printers, IP phones, computer peripherals and mobile devices
* Maintaining superior relationships with customers and stakeholders
* Maintaining accurate and up-to-date documentation of the IT environment
* Enforcing internal systems, policy and procedures
* Contributing to the achievement of delivery and productivity targets
* Maintaining asset management procedures
* Effectively managing the user lifecycle of incoming/outgoing employees
* Ensuring a professional standard is maintained for equipment, cabling and facilities
* Ensuring operating environments are updated and patched at all times
* Ensuring presentation facilities in meeting rooms and common areas are in a neat, working and professional state
About your skills and experience:
You should have previous 1-2 years' experience in a similar role, working in a helpdesk team. You should also have demonstrable experience working in Windows, audio visual systems, helpdesk ticket systems, networking, Citrix and Microsoft Office environments.
A bit about us:
We are a leading global advertising, marketing and corporate communications company. We provide services to over 5,000 clients in more than 100 countries.
We offer a range of benefits, including:
* Continuous development through our mixed learning approach
* All the tools and equipment you need to be successful in your role
* A bright, open plan office that's dog friendly!
* Flexible working
* Parental leave
* Fun social events