Customer Service Representative
We are seeking an experienced full-time Customer Service Representative to join our team in Melbourne. Our Customer Service Representatives are responsible for providing superior levels of customer service while handling a high volume of emails and phone enquiries, resolving customer issues, and ensuring we deliver an unforgettable holiday experience.
Responsibilities:
* Handling customer inquiries via phone and email
* Resolving customer complaints and issues in a timely and professional manner
* Providing product information and making recommendations to customers
* Working collaboratively with colleagues to achieve team goals and objectives
Requirements:
* Exceptional verbal and written communication skills
* Attention to detail and ability to multitask
* Flexibility to work a variety of shifts, including evenings and weekends
* Previous experience in the travel industry or customer-facing role preferred but not required
Benefits:
* Competitive remuneration package
* Flexible working hours
* Ongoing training and development opportunities
* Access to exclusive travel benefits and discounts