**Branch Technical Officer**
- **Up to one (1) ongoing and one (1) fixed term (up to 6 months) roles in the Customer Services Branch**:
- **Salary $97,955 plus 12% superannuation - VPS Grade 4**:
- **Based in Ballarat, with hybrid working arrangements**
**What we offer**
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
**The opportunity**
The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.
Reporting to a Team Leader, you will be responsible for:
- Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue lines
- Delivery of the ongoing coaching for quality outcomes and providing effective leadership
- Design and delivery of training for multiple revenue lines
**Who we are looking for**
To be successful in this role, you will be someone that is:
- Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvement
- An effective communicator and able to convey the message both verbally and in writing
- Experienced in managing complex or technical enquiries and providing specialist advice to internal and external customers
- Curious by nature and able to look for ways to make things better, faster and easier for our customers, our staff and our organisation
- Confident and resilient, able to tackle challenges and use innovative thinking to overcome obstacles
**How to apply**
You will need to upload a
- cover letter outlining your skills and experience,
- and a resume.
**More information**
You can find out more about this role via the position description. You can also contact **Jonathon Everard, Branch Manager, on 03 9628 0279.**
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.