The Operations Supervisor involves supervising the daily running of the Sameday local courier division and managing staff members, adhering to regulatory & compliance requirements, and meeting the customer delivery requirements to make every customer experience outstanding.
* Predominately manage the same day local courier work and permanent runs within the metro area
* Allocate and monitor local courier jobs and management of allocators and drivers while providing assistance to customers
* Assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
* Provide coverage and assistance when required within the taxi truck area managing a fleet of trucks
* Safely manage the local courier division with full compliance to WHS, COR, NHVR and FedEx policy and procedures
* Effectively use all resources to achieve continuous business improvement while maintaining customer service
* Ensure local courier allocation in an efficient and timely manner in accordance with customer needs and compliance requirements
* Review driver current jobs to ensure timely delivery windows are met
* Provide working knowledge of General Carriers contract determination
* Ensure the scanning and recording of all Proof of Deliveries to assist with collation of data for recording and achieving KPI’s (Service Quality)
* Communicate with other FedEx teams, creating an open transparent communication channel with all you deal with while maintaining integrity
* Complete training on internal procedures, scanning and compliance requirements
* Ensure 100% compliance with scanning and Proof of Delivery on all consignments
* Deliver prompt resolution of customer service enquiries
* Identify and act upon any opportunity for cost reduction
What you’ll bring to the team
* Ability to work in a fast-paced high-pressure environment
* Systematic and professional approach to “best practice” policies, work processes and procedures
* Ability to communicate with impact and build first class relationships
* Integrity in actions and facilitates clear and honest two-way communication through an open management style
* Basic knowledge of the Transport / Local Courier industry
* Strong written and oral skills, including well-developed persuasive ability
* Ability to build strong relationships with both internal and external customers
* Understanding of Chain of Responsibility and fatigue management
#J-18808-Ljbffr