Community Leadership Opportunity
This is a high-impact role within our organisation, responsible for cultivating and growing an online community. As a Community Manager, you will be tasked with driving engagement, advocacy, and sales through strategic planning and effective community management.
The successful candidate will develop and implement a comprehensive community vision and roadmap, incorporating member engagement, content, and editorial plans. You will manage a team of specialists, oversee moderation strategy, and provide regular reporting on key metrics.
* Develop and implement a 1-3 year community vision and roadmap
* Implement member engagement strategies, including content and editorial plans
* Manage a team of community specialists and their roadmaps/success metrics
* Oversee moderation strategy and maximise salesforce tools
* Provide regular reporting on key metrics and measures to monitor customer engagement
* Identify and report on community trends and advise relevant business teams
Requirements
* A minimum of 3 years' experience managing an online community
* Experience in managing direct reports or mentoring
* Excellent communication, interpersonal, and written skills
* Ability to navigate complex situations and public communications
* Strong organisational skills and attention to detail