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Customer service representative

Kalgoorlie
beBeeHospitality
Customer Services agent
Posted: 31 July
Offer description

Frontline Hospitality Professional

To provide exceptional service to hotel guests, ensuring their room requirements are met and adhering to high standards of service.

Our Vision:

We strive to be leaders in creating unique experiences and properties that exceed expectations.

Our Purpose:

We aim to make each guest's day better by delivering on our values of empowerment, possibilities, and community.

Key Responsibilities:

* Anticipate and attend to guests' needs promptly.
* Offer a warm welcome to guests as they enter and depart the hotel.
* Process transactions accurately and efficiently.
* Collaborate with Housekeeping, Reservations, and Maintenance departments to ensure rooms are prepared for arriving guests.
* Communicate guest requests to relevant departments and follow up to ensure fulfillment.
* Action messages and facsimiles promptly.
* Share pertinent guest comments with management.
* Be knowledgeable about area attractions, services, and events.
* Understand current room rates and packages.
* Manage reservations accurately and timely.
* Participate in training sessions and comply with policies and procedures.
* Maintain a clean and safe working environment.
* Promote workplace health and safety guidelines.
* Adhere to cashiering policies and procedures.
* Ensure equipment protection and maintenance.
* Assist personnel as needed.
* Attend scheduled meetings.

About Us:

We believe in peace of mind travel, offering connectivity, quality, and comfort in prime locations. Our hotels cater to travelers who value simplicity and convenience.

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