What success looks like in this role:
The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.
This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).
Responsibilities and Accountabilities:
* Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
* Strong hands-on experience in complex enterprise Unified Communication platforms
* Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
* Expert-Level experience Spectralink DECT-Solution
* Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.
* Experience with Operation of the OVOC server incl. patch management
* Experience with Luware Contact Center solutions
* Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
* Expert in managing Luware Attendant Console
* Environmental changes – consolidation, platform upgrades, SBC firmware and security management
* Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
* Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
* Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
* Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
* Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
* Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
* Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
You will be successful in this role if you have:
* NV1 Security Clearance is required.
* Must be an Australian Citizen
* Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
* Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
* Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
* High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
* Strong understanding of ITIL.
* Strong knowledge of Microsoft PowerShell.
* 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.
* 4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
* Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
* Solid understanding of UC, VOIP, SBCs, MTRs
* Microsoft Certifications in the relevant Microsoft technologies required for this position.
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