As a Volunteer Retail Assistant, you'll play a vital role in supporting our store operations. You'll work alongside a dedicated team of managers, support staff, and fellow volunteers, gaining valuable skills, making new friendships, and contributing to your community. You'll help raise much‐needed funds to provide essential services to those who need it most. Please note – this volunteer role is not a paid position.
Responsibilities
* Greet customers with a warm, friendly, and approachable attitude to create a positive shopping experience.
* Assist with inquiries: provide clear, helpful information to customers, answering any questions and guiding them as needed.
* Support the Donor Care Program: assist in receiving donated goods, ensuring proper handling and communication with donors.
* Process donated goods: assess condition, functionality, and suitability of donated items according to production guidelines; accurately price items for sale in store.
* Stock and display: place priced items on the sales floor in their allocated areas, maintaining a neat and organized presentation and assisting with visual merchandising.
* Maintain cleanliness: regularly clean items, the sales floor, and staff areas to ensure a pleasant, tidy, and safe environment.
* Waste management: follow waste management guidelines in line with sustainable practices, ensuring all waste is handled appropriately.
* Ensure safety: maintain a safe environment for customers, visitors, and staff by consistently adhering to safe work practices and guidelines.
* Health and safety: be mindful of your own health and take care of the health and safety of others around you.
Qualities & Requirements
* Friendly and approachable, willing to build lasting friendships with customers and colleagues.
* Positive attitude, maintaining a can‐do spirit even in challenging situations.
* Follow instructions and seek help when needed, ensuring tasks are completed correctly.
* Integrity and honesty, demonstrating strong moral principles and a sense of responsibility.
* Alignment with The Salvation Army's mission and values, adhering to official policies and procedures.
Important
Note – Volunteers must be 15 years of age and older.
Equal Opportunity & Safety
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
Child‐Safe Organisation
All child‐related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.
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