**Meetings & Special Events (MASE) Sales and Events Coordinator**:
**Optus Stadium is one of Australia's premier entertainment destinations, recognised globally as the International Venue of the Year (Stadium Business Awards 2022) and the World's Most Beautiful Stadium (Prix Versailles 2019). Our team pride ourselves on delivering a 'fans first' approach and are dedicated to creating memorable experiences. From global music acts, and sporting spectacles, to outstanding dining offerings and unique tourism experiences, there is something for all who visit the stadium precinct to enjoy. At the heart of our business, is a high performing and passionate team committed to innovation, inclusivity, and quality. We take pride in being an equal opportunity employer and operate in a vibrant and collaborative environment.**
**Join our team and be part of an exciting journey in delivering excellence in entertainment at Optus Stadium.**
We currently have an opportunity for a motivated and organised team player, to join our Food & Beverage Team on a 12 month maximum term contract as Meetings & Special Events (MASE) Sales and Events Coordinator.
Reporting to the MASE Manager;
**_ Your focus will be:_**
- Implement MASE plans within established event planning processes;
- Scripting and preparing an Event Orders and Floorplans in a timely manner
- Assist with Weekly reporting
- Preparing briefing documents
- Administration duties
- Conduct venue site inspections for event planning and future business opportunities
- Issuing invoices as per payment plans and ensuring all monies due are paid in advance
- Develop and create ongoing client relationships and provide service at high levels to key clients
- Complete repeat business sales opportunities by issuing quotes and contracts
- Be an active member of a dynamic sales and events team, including:
- Participating in weekly sales, coordination and operational meetings
- Working with the team to co-ordinate events seamlessly
- Assist in maintaining and improving our Event Management software platforms (UBS) and the information relating to events, clients, food and beverage and invoicing
- Provide guidance and support to resolving customer issues and complaints post-event
- Facilitate pre-con meetings for complex or large events to ensure the smooth handover process
- Report on customer service issues relating to products, services, staff, systems and facilities, with the view of providing recommendations for initiatives for improving customer service and guest experience
**_To be successful, you will have:_**
- Diploma or degree qualifications in Event Management or Hospitality Management (desirable).
- 3 years' experience in a similar hospitality sales or food and beverage role (essential).
- Operational or sales experience in event, venue or other large scale catering operation (essential).
- Strong competency in Microsoft Office Suite (essential).
**_What we offer:_**
- Competitive salary
- Comprehensive benefits package including:
- Personal benefits - Paid parental leave, flexible working arrangements, study leave
- Health and wellbeing - EAP, onsite massages
- Workplace advantages - Onsite parking, meals on event days, support for professional memberships
- Development and career opportunities through proactive talent management, training and development courses, opportunities for secondments to our offices in Sydney
- A collaborative, fun and energetic work culture. Employee recognition programs, social club and staff party of support and reward.
If you are excited by the opportunity to add value to a high performing team, tasked with delivering a truly fans first experience, then we would love to hear from you.
While standard hours are 8.30am to 5.00pm, the nature of the event industry means that you will be required to work outside these hours particularly around events being staged at Optus Stadium and Stadium Park.