Manager, Triage & Commissioning
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full-Time
* Located in Parramatta with flexible working arrangements available
* Clerk Grade 11/12 - $149,739 to $173,174 plus superannuation and leave loading
About the role
The Department of Education, Government Business directorate plays a critical role in supporting our Secretary and Ministers by providing timely, coordinated strategic advice and project management to enable high quality decision-making and effective issues management.
We are seeking an experienced and motivated Manager to lead the Triage and Commissioning team for our government support functions. The Triage and Commissioning team manages the assessment of requests for information and action received by the portfolio ministerial offices, central agencies and the Office of the Secretary. The role ensures that requests are prioritised and managed efficiently to provide accurate, timely and high-quality responses that meet the needs of our customers and in accordance with any policy, parliamentary and legislative requirements.
This is a unique opportunity to work at the centre of Government decision-making, shaping how the Department responds to high-priority issues and ministerial requests.
For further information please click here to view the role description
Key accountabilities
* Assess and prioritise information requests methodically and holistically to determine organisational risk, stakeholder impact and department priorities to ensure appropriate approach and effective resolution.
* Manage the development and implementation of practices, systems and procedures to consolidate and streamline requests to improve response rates and quality of information across the department.
* Commission requests to ensure appropriate expertise and services from across the portfolio areas investigate and respond.
* Build strong relationships with Government Business Directorate and senior management across the department to support and ensure effective completion of commissioned requests and ensure the effective sharing of content and systems.
* Actively manage the assessment and review of correspondence, briefings, reports and submissions to ensure that written information provided is comprehensive, accurate, and delivered within given timeframes, and prepare reports for senior management on emerging issues, trends and risks.
* Proactively escalate highly contentious information requests to Government Business executives and Business functional leads to support issues and risk management and informed decision making.
About you
* Sound judgement, problem solving and decision making under pressure
* Strong political and stakeholder awareness and ability to integrate and leverage high volume of complex information
* Ability to manage competing priorities and deadlines
* Strong customer service focus and commitment to delivering high quality outcomes
* Strong leadership and development capability
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Tertiary qualifications in a relevant discipline and/or demonstrated equivalent knowledge and experience.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Sunday 12th April at 11:59pm.
For role enquiries please contact Pallavi Bhatia at .
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.