This is a pivotal role in leading daily customer service operations, fostering high-quality service delivery and staff performance.
Key Responsibilities
* Lead and support front-line customer service teams to consistently deliver exceptional service.
* Oversee daily activities including workforce management, scheduling, and resource allocation strategies.
* Monitor operational costs and ensure efficient use of resources.
* Address escalated customer inquiries and complaints with professionalism and empathy.
* Provide coaching, feedback, and performance management to team members to enhance their skills and productivity.
* Collaborate with internal departments to optimize service delivery and resolve operational challenges.
* Maintain accurate records and reports for service metrics and team performance.
About You
We are seeking an experienced and proactive Customer Service Manager to lead our front-line customer service team. The successful candidate will possess strong leadership and problem-solving skills, along with the ability to motivate and coach team members to achieve high standards of service delivery.
About Our Organization
Our organization offers a comprehensive benefits package, including competitive wages, generous leave entitlements, and wellness programs. We strive to create an inclusive community and workplace, welcoming applications from diverse backgrounds, ages, and identities.