Guest Service Agent Front Office
Job Description: We are seeking a motivated and friendly Guest Service Agent to join our team at Oaks Mackay Rivermarque Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our guests.
Key Responsibilities Include:
* Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Qualifications:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits:
* Learning and development programs to boost your career.
* Exclusive discounts on hotel stays and other perks.
* Retail rewards, cashback, and discounts at top retailers.
* Experiences and entertainment discounts.
* Global accommodation discounts and travel benefits.
Additional Information:
We value our people as the heart of our success. Joining Minor Hotels means enjoying a rewarding package designed to support your professional growth, wellbeing, and work-life balance. Our people drive the success of our business; we invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.