**Job description**:
Commence a role where you can use your highly developed customer service skills and automotive knowledge to process challenging claims.
**The Organisation**
Our client delivers a high-quality service in the automotive insurance industry. Primarily around insurance for car yards and novated leases they offer premium warranty and insurance for highest quality service.
**The Role**
Attractive remuneration and staff rewards and recognition package is on offer.
This role operated Monday to Friday 8.30am to 5pm with the possibility of working a hybrid model past induction and training periods.
**Duties will include**:
- Warranty claims and processing
- Liaising with dealerships and external assessors
- Technical point of reference for internal call centre staff
- Outbound calls
- Inbound call relief work (breaks and peak periods)
- Processing disputes in register and database
- Updating and maintaining internal database around case details including reviewing digital images
- Review and confirm diagnosis, labour, and parts pricing
- Ad hoc duties such as assisting contact centre team as required
***
**So, if you have**
- Demonstrated experience in an automotive industry
- Commitment to providing excellent customer service
- Experience working with contact centre environment will be viewed favourably
- Well-developed written and verbal communication and computer skills
- Excellent time management and problem-solving skills
**Then APPLY NOW or contact Janelle at DFP Recruitment on 03 5176 3140 for a confidential discussion.
📌 Claims And Warranties - Parts Specialist
🏢 DFP Recruitment Services
📍 Traralgon