Pacific Claims Pty Ltd is a specialist in loss adjusting, risk mitigation analysis, claims preparation, pre and post-loss claim management, dispute resolution, and compliance services. With a team of professionals from diverse industries and trade backgrounds, we bring extensive expertise to the insurance sector. Our in-depth knowledge enables us to effectively address the complexities and challenges of various businesses and industries. At Pacific Claims, we are committed to delivering tailored solutions with a focus on understanding and supporting our clients' unique needs.
Role Description
* Conduct thorough investigations and assessments of insurance claims
* Attend, review risk, investigate causation, confirm quantum of loss and assess policy coverage
* Conduct interviews with policyholders, witnesses and other relevant parties to gather information and evidence
* Appoint and collaborate with, other professionals, service providers and suppliers
* Prepare written progress reports and seek instructions to negotiate claims
* Meet Service Level Agreements and Key Performance Indicators
* Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met
* Maintain timely communications with all stakeholders, giving clear and accurate advice or updates
* Participate in mentoring programs, as a Senior Member of the Loss Adjuster Team
Experience/Qualifications
* Experience: 5+ experienc e within Property - major and complex loss, or Commercial, Liability, Construction and Engineering, or Strata
* Education & licensing: Associate of AICLA for 5+ years; ANZIIF fellowship or university degree or an equivalent international qualification
* Skills: expertise in full insurance claims lifecycle including the legislative framework, applicable codes and products, knowledge of administrative hearings and litigation processes
* Excellent written and verbal communication skills
* Strong organisational, negotiation and interpersonal skills
* Proficiency in preparing written reports
* Proficiency in using relevant software and systems for claims management and record keeping
The Offer
* Immediate start
* Generous packages negotiated that may include vehicle allowance and bonus Incentives
* Work autonomously, with team and administrative support
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