At Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. Consumer Distribution teams are key connection points for our customers across the Group.
We lead Branch teams to provide value and service excellence to our customers, strong employee performance, and engagement. The Senior Manager plays a role in coaching and developing people to understand and meet customer needs, building motivated and engaged teams.
Main outcomes include delivery of key focus areas across Customer, Risk, People & Performance measures as defined in Role Scorecard metrics that drive Business outcomes, Individual & Team performance.
* Delivery of key focus areas across Customer, Risk, People & Performance measures as defined in Role Scorecard metrics that drive Business outcomes, Individual & Team performance.
* Support and Lead the embedding of Blended Distribution & Future Workforce planning models within your Branch.
* Drive high performance within Direct Report Frontline employees through effective coaching and Leadership.
Key responsibilities include delivering effective customer management, retention, and satisfaction advocacy within your business.
Manage FTE & Workforce Planning requirements within Branch. Responsible for managing financial drivers of the Branch. Achieve customer acquisition, service, and retention for product lines and customer segments within your Branch.
Skills required for this role include ability to manage finances, lead Branch events, and develop high-performance teams. Career opportunities are available for individuals who can meet these challenges and demonstrate their abilities.
You will be part of a team that is passionate about delivering exceptional customer experiences and achieving business outcomes. As a Senior Manager, you will have the opportunity to develop your skills and knowledge, and take on new challenges as they arise.