Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.Your opportunity:As our valued Customer Support Specialist, you will play a vital role in delivering first class customer support and service. You’ll draw on your ability to build rapport with customers to respond to calls and enquiries specific to their needs.You'll make impact by:Provide support to customers through the following Servicing Journeys (Onboarding, Provisioning, Level 1 Fault Trouble Shooting, In-life care).Answer incoming calls and customer queries in a timely and efficient manner and take ownership to resolve concerns and enquiries and achieve first contact resolution where possible.Triage or escalate to the right internal party, through a warm transfer where possible, when first contact resolution is not possible eg Technical Support Level 2.Process orders and transactions in an efficient and timely manner while providing a leading customer experience.Work cooperatively with Billing, Sales, Finance and Operations on billing queries, and/or credit and collections or commercial disputes ensuring customer is regularly kept up to date with relevant information.What you’ll bring:Strong customer service focus with effective resolution of customer calls and requests within agreed SLAs.Act proactively or in response to customer escalations and work collaboratively with internal teams as required to achieve resolution.Ability to deal with high pressure situations and changeable environments.Flexible, resilient and tenacious with a propensity to persevere.Ability to build relationships with customers and peers alike.Ideally, you will also have:Preparation and proofing of knowledge base documentation and customer updates.Advanced listening and interpersonal skills.Ability to prioritise workload.What's in it for you?Flexible hybrid way of working (from home and office).Your Leave’ - an additional 4 days of leave to be used whenever you like - every year.Access to TPG Learning Hub platform and internal development opportunities.Access to Corporate Partner Discounts.Come join us and build a better future. Apply today.
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