Personal Banking Advisor - Cleveland, QLD
Cleveland, QLD, Australia
Job Description
* Permanent part-time opportunity available at Westpac's Cleveland branch
* Get things happening for our customers – and your career
* Empower our customers to make the most of their money
* Hours:30.5 hours per week
As a Personal Banking Advisor, you'll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!
This is a part‐time, branch‐based role of 30.5 hours per week. Our branch operating hours are 9am – 4.30pm across Monday to Friday and we are flexible with days worked for the right candidate! This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and the flexibility to do so is essential.
What do I need?
* Customer service and sales experience, ideally in a customer‐facing / phone‐based role with experience of working to targets
* Resilience, with an ability to remain calm and composed whilst managing challenging situations
* Comfortable in working towards sales / referral targets and calling customers over the phone
* Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
* An energetic personality coupled with a genuine passion for helping people!
* The will to learn and adapt to new banking procedures and technologies
No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Our Promise to You
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates!
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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