We have an exciting opportunity available for Customer Service Consultants to join our team in Kewdale on a permanent full-time basis. We will provide full training, so if you are looking to start your career in sales and customer service, then look no further!
We do require the successful candidate to be based in Perth, Western Australia, as this role will be based out of our office in Kewdale.
In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, where you will provide phone and email customer service, sales, and support.
The core responsibilities in this role include:
Receiving inbound calls and email inquiries from Commercial and Residential customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling services for residential customers
Converting incoming inquiries into sales opportunities
Liaising with colleagues
Meeting KPI targets
Maintaining our databases by ensuring customer records are up to date and compliant
The ideal candidate must possess:
Experience working in customer service or call centre environments (preferred)
Must be based in Kewdale, as this is an office-based role
Previous experience in phone sales and converting inquiries into sales
Proficient in verbal and electronic communication
Ability to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to support colleagues in a team environment
Professional, reliable, and punctual
Availability to work from the office Monday to Friday
Perks and benefits:
Strong work-life balance culture
Employee Assistance Program (EAP)
Discounted pest services
Employee referral program
Cash incentive programs and bonuses
About the company
At Rentokil Initial, we are proud to be the global experts in pest, hygiene, and indoor plant care. Our people are what set us apart. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.
We serve various sectors, including washrooms, aged care homes, office plantscaping, and classrooms. We operate three brands in Australia: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.
Employee testimonials:
There are so many things I love about my job. I love being on the road, driving my own van, and building relationships." - Angela Smith, Technician
My managers have been very encouraging. They see potential in me and support my growth. Teamwork is core to our culture." - Amanda Haans, Local Service & Sales Manager
Being part of Rentokil Initial feels like being in a family." - Thanh Nguyen, Technician
Since joining Rentokil, I’ve gained qualifications and opportunities for advancement." - Jim Evans, Senior Technician
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