We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a Permanent Part-Time basis. We will provide full training, so if you are looking to start your career in customer service, look no further!
We require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne.
In this role, you will be a key member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
The core responsibilities include:
Receiving inbound calls and email inquiries from Commercial and Residential customers
Proactively making outbound calls to existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling services for residential customers
Converting inquiries into sales opportunities
Liaising with colleagues
Meeting KPI targets
Maintaining customer records and ensuring database accuracy and compliance
The ideal candidate must possess:
Experience in customer service or call centre environments (essential)
Residency in Port Melbourne (office-based role)
Experience in phone sales and inquiry conversion
Strong verbal and electronic communication skills
Ability to work calmly under pressure and multitask
Proven problem-solving skills
Teamwork orientation
Professionalism, reliability, and punctuality
Availability to work from the office Monday to Friday
Perks and benefits:
Strong work-life balance culture
Employee Assistance Program (EAP)
Discounted pest services
Employee referral program
Incentive and bonus programs
About the company:
Rentokil Initial is a global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team committed to protecting people, enhancing lives, and caring for our planet.
We operate across various sectors in Australia, including pest control, hygiene, and indoor plants, supporting over 5 million customers worldwide with a team of more than 56,000 employees across 80+ countries.
Employee testimonials:
All of my managers have been really encouraging. They see potential in me that I didn’t know I had."- Amanda Haans, Local Service & Sales Manager
The onboarding and training have been excellent. Our team values collaboration, support, and communication."- Renay Fagan
There are many incentives, rewards, and bonuses at Rentokil Initial."- Carly Shreeve
I am proud to work here and have enjoyed my 11 years with Rentokil Initial."- Sierra Warrington
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