Opportunity
We're on the lookout for a Service Communications Manager (12‐month fixed term) to own, evolve and elevate our member service communications — from essential regulatory updates to everyday service moments that shape how members experience ahm. The role is about turning complexity into clarity. You'll ensure our communications are clear, compliant, on brand and genuinely helpful, while continuously improving how members experience ahm across every touchpoint. Sitting within our Brand & Comms team, you'll work closely with Product, Digital, Operations, Compliance and frontline teams to deliver communications that truly work for members — and for the business.
What you'll be doing
* Owning and delivering mandatory and regulatory member communications, including premium reviews, product updates and compliance notices.
* Shaping and executing integrated service communication strategies across key member channels.
* Driving the evolution of service communications to be digital‐first, member‐centric and future‐ready.
* Continuously reviewing and optimising communications to improve member experience, operational efficiency and compliance outcomes.
* Partnering closely with squads and stakeholders to deliver change in a clear, considered and easy‐to‐understand manner.
* Using insights and performance reporting to identify opportunities for improvement and innovation.
* Ensuring all communications meet brand guidelines, legal requirements and regulatory standards.
What you'll bring
* 7+ years' experience in service or marketing communications.
* Demonstrated experience delivering large‐scale customer communications within a regulated environment.
* Strong project management skills with exceptional attention to detail.
* Confidence working with senior stakeholders and cross‐functional teams.
* A customer‐first mindset, with a genuine passion for improving member experience.
* Experience in private health, financial services or another regulated industry (preferred).
* Exposure to marketing automation platforms (e.g. Salesforce Marketing Cloud) is a bonus.
Inclusion & Accessibility
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender‐diverse candidates, and candidates with a disability. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we'll work with you to provide them.
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