The Sebel Launceston is a 53 room apartment-style property located in the heart of the historic city of Launceston, Tasmania. Catering to both corporate and leisure guests, The Sebel includes 2 conference rooms and an onsite bar & restaurant.
We currently have an opportunity for a dynamic, problem solving hospitality professional to join our Front Office team in the role of Front Desk Reception. We are recruiting for a casual position with hours expected to be between 15-38 hours per week, mainly 7am-3:30pm but may include afternoon shifts.
The successful candidate should be passionate about providing great guest experiences and have experience in a similar role.
The main duties of this role include:
* Working at the hotel reception, providing check-in and check-out services to guests.
* Taking reservation queries via telephone and email, and actively using sales techniques to satisfy the guest's needs.
* Running end-of-day audit processes
* Providing miscellaneous assistance to guests to enhance their visit to Launceston
* Acting as an ambassador for the hotel in all customer engagement.
* Managing guest concerns, and using your skills and experience to find and action suitable resolutions.
* Perform some accounts payable and receivable tasks.
To be successful in the role, you will have:
* Experience with hotel booking systems, particularly Opera.
* Opera hotel booking system experience is preferred, however comprehensive training will be provided for suitable candidates.
* Previous customer service experience in hospitality strongly preferred.
* A passion for providing memorable customer interactions, and the ability to multi-task to achieve this.
* Ability to work independently and under pressure.
* Outstanding personal presentation, communication and interpersonal skills.
* Attention to detail, loyalty and reliability.
* Unrestricted work Visa
* Candidates must hold an unrestricted Australian work visa as no sponsorship is available for this position.
Please note: This role is a pivotal part of the guest experience. Our guests represent a very broad cross section of society, have a wide range of needs and expectations, and expect a high level of performance from the successful applicant.
The Sebel Launceston is a franchise property within the Accor Group, one of the largest and most successful hotel groups in the world. Accor provides development opportunities, employee discounts and benefits, and career opportunities that can take the right people to amazing places.
Apologies, however due to the high number of applicants, only successful candidates will be notified.