About the role
Your role as a Home Lending Specialist (known internally as a Customer Relationship Manager) is to deliver an exceptional experience by working with customers to meet their end‐to‐end banking needs.
Whether you're guiding first home buyers to create a plan to purchase, or supporting a seasoned investor, you'll play an integral part of helping our customers through the lending journey and driving growth.
Key responsibilities
* Build a pipeline of lending leads and keep track of and nurture these relationships throughout their buying journey using our CRM.
* Guide customers through the lending process, giving them peace of mind that we're here to help them achieve their goals.
* Leverage your credit analysis expertise and understanding of customer needs, ensuring positive lending outcomes for all and future‐ready your customers for financial success.
* Build strong, relationship‐centric connections with the community, the branch, and the Branch Manager to deliver effective lending outcomes for customers.
* Embrace an attitude of lifelong learning to take your career to the next level with on‐the‐job training and other learning opportunities.
* Build connections. A role at Bendigo Bank means supporting our customers, giving back, and making our communities a better place while having some fun along the way.
What you'll bring to the role
* Extensive experience in customer service or sales.
* High level of understanding of lending products, policies and regulations.
* Ability to build relationships and rapport with customers and colleagues quickly, assess their needs, and develop a holistic view of their situation.
* Highly developed credit analysis skills.
* Understanding of small business offerings.
* Consumer lending experience – this is essential.
Benefits
* Permanent, full‐time position located in Glen Waverley. The roster is 76 hours per fortnight.
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Corporate university 'BEN U' to take your learning to the next level.
Working with us
We're making better, bigger and will get there with you.
EEO Statement
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
Screening and interviews may commence prior to closing date.
We are committed to responding to all candidates, regardless of the outcome of your application.
#J-18808-Ljbffr