**About the Role**
An exciting opportunity to join BOQ Group (which includes Bank of Queensland, Virgin Money Australia and ME Bank) as Service Catalogue Manager during our digital transformation journey on a permanent basis. By joining the digital bank of the future, you will be able to make a difference with curiosity and optimism by supporting the accurate design and maintenance of service management, adding significant value to our organisation. With exciting projects currently underway, you will be a key contributor to unique business development and change across the BOQ Group.
As a Service Catalogue Manager, you will be primarily responsible for system support and changes, thinking outside of the box and having creative input to solve business problems. You will maintain the end-to-end lifecycle of the ServiceNow Service Catalogue, ensuring up-to-date service information is available for end users and items are retired, made live and amended as required. This will include regular reviews of the catalogue with internal stakeholders to ensure relevance to business needs and requirements, being a key player for ServiceNow system administration, escalation and queue management, incident, problem, request, change and continuous improvement. Furthermore, you will execute service catalogue standards and embed ITIL and BOQ SIAM best practices to ensure appropriate governance and delivery of the service catalogue.
This is a challenging and exciting role with a wide range of opportunities to help you take your career to the next level, where we are committed to helping you learn and grow to become a top-tier professional within service management.
**About you**
You will be a collaborative people and outcome focussed professional who thrives on working in a fast-paced environment and DevOps centred culture. You will have a willingness and commitment to adapt and learn, having solid communication skills on a verbal and written level to articulate technical information and collaborate with team members.
Having direct experience with the ServiceNow platform, you will understand ServiceNow concepts and development methodologies, such as update sets, cloning, service portal, business rules, client scripts, the service catalog and the workflow engine. Furthermore, you will have a strong understanding of SQL and database structures and commands, supported by REST and SOAP API knowledge.
Working for us is energetic and fast-paced, and we need top talent to take us where we want to go. BOQ Group people are easy to spot. They're smart, enthusiastic, full of ideas and passionate about what they do. If this sounds like you and you're looking to join a brand on the forefront of financial services, we'd love to have a conversation.
**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration check