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Overview
Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals. You'll assist customers with transactions, educate them about online platforms, and recommend products and services that suit their needs, making a difference in people's lives.
Responsibilities
* Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
* Supporting customers with digital literacy and online banking needs as we continue to innovate our offerings
* Being the face of the branch and customer service, handling transactions, cash, queries, and paperwork with risk considerations at the forefront
* Engaging in on-the-job training and external development opportunities to grow your career
* Building connections by supporting customers, giving back to the community, and contributing to a positive work environment
Location and hours
This is a Permanent, Part-time position located in Echuca. The roster is 60 hours per fortnight.
Roster details:
* Monday - 8.45am to 5.15pm
* Tuesday - 8.45am to 5.15pm
* Thursday - 8.45am to 5.15pm
* Friday - 8.45am to 5.15pm
What you'll bring to the role
To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:
* Experience in a customer service environment and the ability to achieve targets
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset
* Confidence to communicate with new and existing customers face to face and over the phone
* Eagerness to understand and communicate what makes our bank different
* Drive for collaboration - teamwork is crucial for us to work together and achieve our goals
* Experience in the banking and finance industry is a plus but not essential
Why work with us?
* Want big impact that matters? Your work directly benefits customers and communities we serve.
* Want to be more than just a number? Join a team that values you and grows with you.
* Want career opportunity and flexibility? Flexible policies and a team that believes in you.
You'll also get access to a great range of benefits, including:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
* Learn and grow through our corporate university BEN U
We're making better, bigger. And we'll get there with you.
Apply now if you're ready to pursue a rewarding customer service career with Bendigo Bank.
Note: Once you have submitted your application you may receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.
We believe a diverse workforce supported by an inclusive culture is central to our success. If you require adjustments to the application or interview processes, please reach out. For more information about our retail banking roles, visit the Bendigo Bank careers site.
Screening and interviews may commence prior to closing date.
We are committed to responding to all candidates, regardless of the outcome of your application.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Finance
Industries
* Banking
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