Job Overview
The role of a Channel and Customer Success Manager is pivotal in driving strategic partnerships with distributors and customers. This position provides tools, training, resources, and guidance to optimize performance and revenue growth.
This permanent position acts as a bridge between internal teams and external stakeholders, ensuring alignment on goals, messaging, and execution. The successful candidate will report to the Head of Customer and Commercial and offer significant opportunities for growth and development within a global organization.
Responsibilities:
* Develop and deliver comprehensive onboarding programs for distributors and customers;
* Create and maintain training materials, product guides, and sales enablement content;
* Conduct regular training sessions and webinars to keep stakeholders informed and skilled;
* Monitor distributor and customer performance metrics and KPIs;
* Identify gaps and opportunities through data analysis and feedback;
* Collaborate with distributors and customers to develop action plans for growth;
* Provide distributors with sales tools, marketing collateral, and competitive insights;
* E nsure consistent messaging and brand representation across all distributor channels;
* Support product launches and promotional campaigns within the network;
* Serve as the primary point of contact for distributor inquiries and support;
* Foster strong relationships through regular communication and strategic planning;
* Advocate for distributor and customer needs internally to improve processes and offerings;
* Work closely with Sales, Marketing, Product, and Account Management teams to align strategies;
* Coordinate with internal stakeholders to ensure timely delivery of resources and support;
Requirements and Qualifications:
* 3+ years experience in business development, training, channel management, or partner management;
* Preferably in technology or industrial B2B sectors;
* Proven track record of achieving business outcomes and managing partner relationships;
* Experience working within the mining or industrial sector valued;
* Excellent communication, negotiation, and interpersonal skills;
* Ability to work independently and manage multiple stakeholders across regions;
* Willingness to travel as required;
* Experience with CRM and partner management platforms;
* Knowledge of mining industry operations & terminology;
* Training certifications (e.g., TAFE, Cert IV in Training and Assessment);
* Experience with learning management systems (LMS);
* Familiarity with data analytics and reporting tools (e.g., PowerBI, Tableau);
* Change management and methodology knowledge;
* Knowledge of distributor/channel management best practices;
* Project management experience and relevant certifications;
* Experience with performance metrics and KPI development;
* Previous experience working with global or multi-regional teams;
* B2B sales processes and methodologies;