Banquet Management Role
As a key member of the hotel team, you will be responsible for overseeing all banquet and event operations to deliver exceptional guest experiences while optimizing sales and ensuring efficient staffing levels.
* Manage banquets and events with precision
* Maintain outstanding customer service standards
* Evaluate and improve guest satisfaction levels through ongoing evaluation
* Develop innovative ideas to enhance conference and banqueting offerings
* Maximize sales and minimize costs by identifying areas for improvement
* Foster effective communication and collaboration across hotel departments and with external partners
* Ensure adequate staffing levels meet business demands
* Promote ongoing training and development for the banquet team
* Conduct regular communication meetings and generate meeting minutes
* Address staff performance issues in accordance with company policies and procedures
* Recruit, manage, train, and develop the banquet team
* Adhere to hotel security, fire regulations, and health and safety legislation
* Accountable for monthly stock inventory
* Demonstrate environmental awareness and responsibility
Key skills include:
* Strong knowledge of the hospitality sector
* A proven track record in conference and banqueting operations, specifically delivering profit growth, cost control, and customer loyalty
* Exceptional communication and leadership skills to build a high-performing team
* Experience in conference and banqueting management within a hotel or events center environment