Our organisation supports people with disability to lead their best life, at home and in the community. The Team Leader is a role accountable for delivering high-quality customer service to participants of various programs and stakeholders, in compliance with relevant standards.
• Delivering high-quality customer service to participants
• Providing day-to-day management, leadership, expert guidance and support to all direct and indirect reports including team supervisors and support workers
• Planning, management and evaluation of resources relating to safe, cost-effective quality practice within the designated program
• Participating in policy development and implementation.
The role involves working collaboratively with the Area Manager and other teams to achieve organisational objectives.