Job description Here's how it will help transform your career:
* Gain valuable knowledge across four key service streams of children, youth, families and employment; disability inclusion; housing and homelessness; and mental health and wellbeing.
* Expand your network by working with a broad range of specialist staff and stakeholders
* Broaden your customer service and administrative skills to include face to face, online and phone-based service solutions.
* This role will be predominantly phone based, with front of house face to face customer service required also.
At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We've got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.
Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn't just a workplace; it's a community.
Here, we believe in inclusivity, integrity, and learning. Why you'll like working with us:
* Your voice will be valued and heard in our mission to support positive social change
* You'll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
* We prioritise your wellbeing, with benefits such as External Supervision, flexible working options
We are looking for a person dedicated to great customer service and a desire to make a difference. The successful candidate will have:
* Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress.
* Experience in de-escalation techniques.
* Experience in using client records management systems.
* Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders.
* Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
* Ability to use technology to effectively undertake a wide range of administrative functions.
We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.
Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.
Working with Children and a National Police Check are mandatory requirements for all staff.
How to Apply:
A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.
To access a position description please click \"Apply now\" or click here.
For further information, please contact David Berger on 0439 535 002.
We ensure clear communication and a response for every applicant.
For more information about Social Futures please visit our website.
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