About usRelationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.
About the role
Reporting to the Centre Manager, you will be a friendly first point of contact for our clients, directing phone enquiries and responding to emails about our services in a helpful manner. You will also coordinate bookings, perform data entry and manage appointment processing, while conducting basic assessments of client service needs as necessary. A high level of customer service is required for this role, along with a focus on confidentiality and professionalism.
This opportunity is located at our Shepparton centre. This is a casual opportunity, and the successful candidate will also support our administrative teams across our other regional centres via remote work. The hourly rate is $48.93-$50.31 per hour, inclusive of 25% casual loading.
About you
* Office Administration certificate and/or previous experience in a similar administration capacity.
* Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease.
* Experienced in answering high volume inbound calls and delivering high quality customer service.
* High level of confidentiality to ensure client personal and financial information is maintained.
We provide
* Attractive salary
* Professional development and Career progression opportunities.
Candidates can view the position description at, contact Shelley Watson, Centre Manager by phoning Applications closes on Tuesday, 13 January 2026.
Please submit your CV/resume and cover letter, outlining why you are interested in this position and detailing your relevant experience. Please note, we are not accepting applications from recruitment agencies for this position.
Please have all documents ready before starting, as applications can't be saved mid-way.
RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.