Job Opportunity: A unique chance to contribute to the investigation, assessment and determination of matters related to services provided by a State Government Department.
This role is located in Toowoomba and is a temporary contract.
Key Responsibilities:
* Case Management: Process licensing, insurance and dispute management matters including declining claims as per delegation.
* Audits and Investigations: Conduct performance audits of contractors and certifiers investigate breaches of legislation and prepare reports/recommendations.
* Policy and Legislation: Interpret and apply policy ensuring adherence in all activities.
* Research and Representation: Conduct research for cases and projects represent the department in promotional activities and participate in hearings as required.
* Planning and Change Management: Contribute to planning and change management making recommendations for improvements.
* Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.
* Administrative Support: Perform general administrative duties and support communication across networks.
* Customer Service: Provide exceptional customer service through various channels.
Candidate Attributes:
1. Case Management Skills: Demonstrate research decision-making planning and report writing skills.
2. Legislation and Policy: Apply interpret and provide advice on legislation.
3. Communication and Problem Solving: Utilize effective communication and problem-solving techniques.
4. Team Collaboration: Contribute to team outcomes and foster effective work relationships.