About The Team
The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.
The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective and have seen firsthand what success looks like.
What You'll Do (Responsibilities)
1. Provide both general and specific guidance on each step of the customer cloud transformation journey as it relates to the HashiCorp product suite.
2. Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
3. Contribute towards building a multi-cloud adoption framework.
4. Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
5. Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
6. Help increase developer velocity whilst satisfying the objectives of governance, risk & controls.
7. Communicate the business value of the HashiCorp product suite to customer executives.
8. Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
9. Educate and advise customer users on how HashiCorp tools can enable and even simplify adoption of the Cloud Operating Model as part of their cloud transformation journey.
10. Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
11. Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
12. Be subject to additional background checks and screening performed by the customer.
What You'll Need
Base Level
* 8+ years of experience designing and implementing technical systems and services.
* Deep understanding of DevOps processes and automation.
* Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology.
* Working proficiency with one or more of the tools in the HashiCorp product suite.
* Familiarity with security and compliance requirements for shared services.
* The ability to work well in group environments and independently.
* A proven track record of assisting with or driving cloud transformation at one or more organizations.
* Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
* Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
* Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
* The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
* The ability to explain complex technical topics in simple terms.
* Due to the nature of the role, we can only consider Australian Citizens.
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Life at HashiCorp
HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
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