* Provide timely and professional customer support via phone calls and email;
* Communicate fluently in Mandarin, English, and Cantonese with customers from differentregions;
* Accurately log and follow up on customer feedback and issues to ensure resolution;
* Assist in maintaining and improving the internal knowledge base and workflows;
* Collaborate with internal teams (e.g., product, technical) to resolve customer concerns efficiently;
* Work in rotating shifts, including weekends and public holidays;
* Perform other customer service-related tasks as assigned by the supervisor
Requirements:
* SPM or above; 1+ years of experience in customer service preferred;
* Strong communication skills with a customer-first mindset;
* Able to work well under pressure and in a fast-paced environment;
* Quick learner with the ability to adapt to changing tools and procedures;
* Willing and able to work on a rotational shift schedule, including evenings and holidays;
* Strong sense of responsibility and a good team player;
* Proficient in MS Office; experience with CRM systems such as Zendesk is a plus.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Beyondsoft Malaysia by 2x
Get notified about new Customer Support Specialist jobs in Greater Kuala Lumpur.
Customer Support Specialist (User Support) - KL
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Customer Care Support Specialist - Europe
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
Customer Service Representative (Nationwide)
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,400.00-MYR3,000.00 5 days ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
Customer Support Services - Health Insurance
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 5 days ago
TikTok Live - Global Customer Service Representative, Arabic Speaking
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago
Customer Service Specialist - Airline Industry (TW & LA Market)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago
Petaling Jaya, Selangor, Malaysia 7 months ago
Customer Service Representative - Call Center
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Customer Service Specialist - Mid Shift (13:00 - 22:00)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr