Job Description
We are seeking a strategic and customer-focused individual to join our team as a Customer Success Manager. This role will play a pivotal part in cultivating and managing relationships with key stakeholders across a portfolio of our most strategic accounts.
About the Role
This is a hands-on position that requires someone who is comfortable navigating large organisations, solving complex problems, and driving outcomes. As a Customer Success Manager, you will partner with senior stakeholders both internally and externally to unlock long-term value and ensure we remain a trusted partner in their logistics ecosystem.
Key Responsibilities
* Managing a Strategic Customer Portfolio (20-25 accounts)
* Building trusted relationships with logistics, operations, and eCommerce leaders within your assigned customers
* Understanding each customer's supply chain model, carrier mix, and delivery KPIs
* Leading strategic planning sessions and QBRs that focus on logistics performance, platform adoption, and growth levers
* Driving contract renewals, carrier usage, and platform expansion to grow our footprint
Requirements
To be successful in this role, you will need:
* 5+ years' experience in logistics, supply chain, freight, parcel delivery or fulfillment environments
* Strong commercial acumen, confident managing large account revenue, contract renewals, and commercial performance
* Understanding of carrier networks, cost-to-serve models, dispatch-to-door workflows, and delivery KPIs
* Data-driven mindset and ability to distil performance insights into action
What We Offer
As a valued member of our team, you can expect:
* A flexible hybrid working arrangement that allows you to balance office and remote work
* A comprehensive wellbeing policy that prioritises your health and happiness
* Ongoing learning and development opportunities to help you grow and succeed
* A collaborative and inclusive work environment that values diversity and promotes innovation