Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!
We are looking for a commercially driven Billing Specialist (Embedded Networks) to join our dynamic team. This role will be responsible for ownership of timely and accurate billing of Embedded Network utility services. This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional services to our embedded network clients.
Responsibilities
* Lifecycle billing, including first bills, routine‐bills, exception bills, and final bills for customers inside Embedded Networks. This includes electricity (SME and C&I) and other utility services such as hot water, gas, or air conditioning.
* Reviewing and verifying meter data to ensure accurate billing and working with meter data teams to resolve discrepancies or issues identified related to meter readings or usage data.
* Preparing billing reports, account summaries, and financial data for internal stakeholders and analysing billing data for trends, discrepancies, and areas for improvement.
* Tracking of embedded network sites to ensure Billing and reporting are progressed accurately in a timely manner.
* Investigating and resolving disputes raised by customers regarding billing discrepancies or unusual charges.
* Timely completion of bill runs for EN sites and EN Billing Dashboard preparation.
* Ownership of guides and processes for embedded network billing.
* Incorporating EN specific billing practices into existing billing procedures and guidelines, adhering to energy industry rules and regulations.
* Ensuring products are updated and checked as part of the pricing review process.
* Identifying and implementing improvements to billing procedures to enhance accuracy, efficiency, and customer experience.
Qualifications
* Tertiary qualifications in STEM or accounting degree is preferred.
* At least 1 year or more experience in utility billing.
* Experience in meter data management and billing of electricity customers inside embedded networks preferred.
* Experience in meter data management and billing of gas and hot water customers inside embedded networks preferred.
* Experience in meter data management and billing of other utility services and distributed energy resources, such as EV charging or telecommunications preferred.
* Experience in data management and reporting highly desirable.
* Excellent data management skills and analytical abilities.
* Excellent organisational and time management skills.
* Proficient with CRM and Billing systems, and Microsoft Office Suite.
* Problem solving skills, with attention to detail and ability to follow through on commitments.
* Track record of delivering high quality, accurate work within defined timeframes.
* Ability to work effectively under pressure and manage multiple tasks simultaneously.
Benefits
* We believe in responsibility and reward you for taking initiative.
* We're a successful, fast-growing company with an entrepreneurial vibe.
* We love to promote internally and offer development opportunities.
* Comprehensive training and mentorship from experienced professionals.
* New office location, with stunning panoramic views, close to Burnley train station.
* We have a great work culture, come and join our team!
By joining our team, you'll be contributing to supporting renewable energy. Your work as a Billing Specialist (Embedded Networks) will directly impact our ability to help our customers live greener and cleaner.
Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.
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